Refund policy
Returns & Refunds
We want you to feel confident when shopping with us.
If you are not satisfied with your purchase, you may request a return or refund within 14 days of receiving your order.
Return Process
To start a return, please contact us at:
📧 hello.safepawscomfort@gmail.com
Include your order number and reason for the request.
Our team will review your request and provide the next steps, including the return address if applicable.
Important Notes
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Returns must be approved before being sent back
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Items must be unused and in original condition
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Return shipping costs may apply
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
We will offer a replacement or refund at no additional cost.
Refunds
Once your request is approved, refunds are processed to your original payment method.
In some cases, a refund may be issued without requiring a return.
Contact Us
We are here to help:
📧 hello.safepawscomfort@gmail.com
⏱ Response time: within 24 hours
We aim to make this process simple, fair, and stress-free.